5 If You Cancel Your Booking
If you, or any member of your party, cancel your booking at any time, written notification from the person who made the booking must be received by us by email at firstname.lastname@example.org. Since we incur costs in cancelling your booking, the following cancellation charges will be payable by you. The cancellation charge is a percentage calculated on the basis of the total costs payable by the person cancelling not refundable in the event of cancellation.
If you cancel the yoga retreat or event:
- 61 days or more prior to your Arrival Date: all payments will be refunded, minus the deposit.
- Between 60 days and 31 days prior to your Arrival Date: 50% of all payments minus the deposit will be refunded.
- Between 30 days and your Arrival Date: 100% of the payments will be forfeited.
Refund payments are subject to a £25 administration charge.
5.1 You have the right to cancel your booking before departure without paying a cancellation charge in the event of “unavoidable and extraordinary circumstances” occurring at your specific destination or its immediate vicinity and which significantly affects the performance of the booking. In these circumstances, we shall provide you with a full refund of the monies you have paid but we will not be liable to pay you any compensation. For what constitutes an event which may give rise to your right to cancel, we will have regard to the advice of competition and markets authority (gov.uk).
5.2 For the purposes of this clause, examples of “unavoidable and extraordinary circumstances” include warfare, acts of terrorism, significant risks to human health such as the outbreak of serious disease at the travel destination or natural disasters such floods, earthquakes or weather conditions.
6 If We Change or Cancel Your Booking
6.1 Once your booking has been confirmed, we will make every effort to provide you with the booked travel arrangement. Occasionally, it may be necessary to amend or cancel whole or part of your booking.
We will notify you of any alteration or cancellation as soon as we reasonably can.
6.2 Independent travel arrangements that you may arrange separately do not form part of our contract with you. Should we need to make changes to your booking, we will not be liable for any amendment or any cancellation charges incurred by you in respect of any such independent travel arrangements.
6.3 If, before the start of your trip, we are constrained by circumstances beyond our control to significantly alter any of the main characteristics to your arrangement, we will offer you the choice of either (a) accepting the changed arrangements (b) accepting an offer for an alternative arrangement with comparable facilities from us, if available (we will refund you any price difference if the alternative is of a lower value) or (c) cancel your booking completely in which case we will refund you all monies paid by you. Please note that the above options are not available where any change made is a minor one. A significant change may include change of accommodation to that of a lower category and/or price. These options do not apply to any minor changes we may make, which may include, but are not limited to, change of accommodation for another of the same or a higher standard, change of yoga teacher, or change in the schedule and number of yoga classes during the retreat.
6.4 If we make a significant change or cancel less than 14 weeks before departure (other than reason of non-payment of travel arrangements by you, events beyond our control or minimum group size numbers not being reached), we will also pay you compensation as detailed below:
Period of Notice We Give to You Before Departure / Compensation to Each Full Fare Passenger:
98+ Days / £0
98-43 Days / £10
42-29 Days / £20
28-15 Days / £30
14-0 Days / £40
You are required to advise us within 7 days of being notified of a significant change whether you wish to: (a) accept a proposed change or (b) cancel your booking and receive a refund.
If you have not notified us within 7 days, we will write to you again to obtain confirmation of your choice of the options above.
If you fail to respond within a further 7 days, we will cancel your booking and refund all payments made by or on behalf of you.
6.5 Please note that compensation referred to at 6.4 above and the options referred to at 6.3 above do not apply to any minor changes made by us.
7 Events Beyond Our Control
7.1 Please note that compensation referred to at 6.4 above (specifically the “Compensation to Each Full Fare Passenger”) will not be payable and we will accept no liability beyond offering you the options above where:
(a) we are constrained to make a significant change or cancel your booking as a result of unusual and unforeseeable circumstances beyond our control. These circumstances will usually include but are not limited to, war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and nuclear disaster, fire, epidemics, health risks and pandemics and unavoidable and unforeseeable technical problems with transport reasons beyond our control or that of our suppliers, hurricanes and other actual or potential severe weather conditions, and any other similar events; or
(b) we are constrained to cancel your booking because the minimum numbers of booking required have not been reached and we have notified you within the time periods specified at section (9) of these booking conditions; or
(c) we cancel as a result of your failure to comply with any of the requirements of these booking conditions entitling us to cancel; or
(d) we make a significant change or cancel your arrangements more than 14 weeks before departure; or
(e) where the change or cancellation by us arises out of alterations to the confirmed booking request by you.
Please read out full terms and conditions.
Need more help?
Contact us at email@example.com for questions related to cancellations and refunds..